CBP Customer Service

The CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics that anyone in the Customer Service business must know. The course was developed with close consultancy with experienced Customer Service gurus across the business world. In this certification program you will learn the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service, learn the role of tone, and much more. This course culminates the fundamentals and skills that every person in the field of Customer Services should have in his arsenal.




For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained CBP instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – to log in at set times and work through the course material with a CBP expert. The benefits of classroom-based learning from the comfort of any device.

  • Bootcamp

    In-person training with one of our expert instructors.

    Designed for groups of 3 or more – great for networking – this option allows students to learn in a physical classroom environment and meet CBP experts in person.

About CBP Customer Service Training Course

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.





Key Learning Features

Learning outcomes are defined in terms of the following:

  • 1 Define Customer Service
  • 2 Associate Communication Skills to Customer Service
  • 3 Apply Time Management in Customer Service
  • 4 Analyze the role of Customer Service
  • 5 Combine Personal, Telephone, and Internet Skills
  • 6 Assess current Customer Service skills

Course Audience

This course is intended for:

  • Professionals who are committed to surpassing standards of excellence in pursuing a career in the field of Customer Services
  • Marketers, Customer Services, Sales Team Member and Sales Managers

Course Prerequisites

This course requires that students meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards

Course Preview

Exam prerequisites

  • Attending the preparation course with an approved training provider is mandatory to sit for the Certified Business Professional exam – CBP™ C20-507.

Exam Details

120 Minutes
70% Pass Score

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What is CBP certification?

The Certified Business Professional Program is an international industry credential that validates and develops the business professional. A typical candidate is a professional in pursuit of excellence and is committed to exceeding and surpassing all standards for the business professional.

What does CBP have to offer?

CBP offers the employer a simple and reliable program that can be integrated into recruitment and staffing processes, increasing skilled workforce at reduced time and cost for the employer.

CBP offers the professional a certification program to provide skills accreditation


What qualifies CBP ATPs to offer this professional certification?

The CBP ATP committee requires that ATPs express their commitment to quality instruction and program delivery. Upon meeting these requirements, ATPs are then empowered to offer the CBP program.

Is CBP certification for me?

Yes, because hands-on training and experience lead to better jobs and better on-the-job performance.

Yes, as many professional pursue their careers in the workplace, there is a need to differentiate between “ordinary employment seekers” and “certified professionals”, who are in pursuit of excellence.

Yes. Candidates who demonstrate technical skills and business skills with a widely recognized certification are on the path to excellence and professional development.

Yes. Industry standards, business ethics, and certification of professionals become critical to ensuring higher performance standards are achieved in the workplace.

How do I get certified?

There are two steps to attaining the CBP certification.

Attend the official courses at a CBP Authorized Training Partner, (CBP ATP) and possess course completion certificates. Click here to request a training location near you.

After completing the official courses, the candidate must pass a multiple-choice scenario-based certification exam, ‘the CBP certification exam’, at an Authorized Training Partner.

How do I sign up for the Certification exam?

Please contact your CBP Authorized Training Provider to schedule your exam.

How do I download the exam application?

When necessary, we will help with the exam application download.

How long is a CBP Exam Voucher valid?

A voucher is valid for use up to one (1) year after the voucher is purchased by the CBP Authorized Training Partner (ATP).

What happens on the day I take my exam?

The following steps should be taken:

Present two forms of identification; at least one must include a photograph.

Pay your exam fee if it is still due.

Leave any study materials, calculators, cell phones, pagers, or other items with the exam center administrator. CBP certification exams are closed-book, proctored examinations.

Take the computer-based certification examination. The examination may include brief surveys, which will not count against your examination time. You can also take a brief tutorial session if you want assistance using the exam software.

Achieve the passing score requirements for the exam.


When do I receive my certificate?

Four to six weeks after passing all the exams required for your CBP job role (for Professional or Master level certification exams), you will receive your certificate of completion.


What is the exam format?

CBP exams are not written exams. Instead, the exams are performance-based. Using the real-life scenarios, exam candidates are asked to perform a series of tasks to clearly demonstrate their skills.

Can I take an exam more than once?

There is no limit on the number of times a given CBP exam can be taken. However, the same fee applies to each exam.

If I don’t pass an exam, can I get a refund?

Refunds are not available for failing exam scores or missed exam appointments.


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