CBP Leading through Change

The CBP™ Business Improvement Series – Leading Through Change course will increase your knowledge and ability to: Define what change looks like and feels like, identify the different reactions of change; and evaluate how the change will affect people in your organization.



For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained CBP instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – to log in at set times and work through the course material with a CBP expert. The benefits of classroom-based learning from the comfort of any device.

About CBP Leading Through Change Training Course

The CBP Business Improvement Series – Leading Through Change course will increase your knowledge and ability to: Define what change looks like and feels like, identify the different reactions of change; and evaluate how the change will affect people in your organization. Recognize change resistance and explore various sources of resistance, and the eight mistakes organizations make during change.  Explore, evaluate and compare the various roles of team leaders. Develop commitment strategies to change the design elements of a communication plan, align systems and structures to the changes. Identify the characteristics of bounce back people and organizations.



Key Learning Features

The CBP Technology Specialist student guide covers the following computer technology essentials:



  • 1 Define what change looks like and feels like
  • 2 Identify different reactions to change and evaluate how the change will affect people in your organization
  • 3 Recognize change resistance and explore various sources of resistance
  • 4 Recognize the eight mistakes organizations make during change
  • 5 Evaluate and compare the various roles of team leaders
  • 6 Design the elements of a change communication plan

Course Audience

This course is intended for:

  • Middle to Upper Management Roles.
  • Executive & Leaders looking to improve their Staff Skills/Productivity.
  • Human Resources Members, Head of Departments, Team Managers/Leaders and Supervisors.


Course Prerequisites

This course requires that students meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence.
  • The candidate must have completed a high school or secondary school diploma or similar educational standards.

Exam prerequisites

  • Attending the preparation course with an approved training provider is mandatory to sit for the Certified Business Professional exam – CBP™ B12-203.

Exam Details

120 Minutes
70% Pass Score

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What is CBP certification?

The Certified Business Professional Program is an international industry credential that validates and develops the business professional. A typical candidate is a professional in pursuit of excellence and is committed to exceeding and surpassing all standards for the business professional.

What does CBP have to offer?

CBP offers the employer a simple and reliable program that can be integrated into recruitment and staffing processes, increasing skilled workforce at reduced time and cost for the employer.

CBP offers the professional a certification program to provide skills accreditation


What qualifies CBP ATPs to offer this professional certification?

The CBP ATP committee requires that ATPs express their commitment to quality instruction and program delivery. Upon meeting these requirements, ATPs are then empowered to offer the CBP program.

Is CBP certification for me?

Yes, because hands-on training and experience lead to better jobs and better on-the-job performance.

Yes, as many professional pursue their careers in the workplace, there is a need to differentiate between “ordinary employment seekers” and “certified professionals”, who are in pursuit of excellence.

Yes. Candidates who demonstrate technical skills and business skills with a widely recognized certification are on the path to excellence and professional development.

Yes. Industry standards, business ethics, and certification of professionals become critical to ensuring higher performance standards are achieved in the workplace.

How do I get certified?

There are two steps to attaining the CBP certification.

Attend the official courses at a CBP Authorized Training Partner, (CBP ATP) and possess course completion certificates. Click here to request a training location near you.

After completing the official courses, the candidate must pass a multiple-choice scenario-based certification exam, ‘the CBP certification exam’, at an Authorized Training Partner.

How do I sign up for the Certification exam?

Please contact your CBP Authorized Training Provider to schedule your exam.

How do I download the exam application?

When necessary, we will help with the exam application download.

How long is a CBP Exam Voucher valid?

A voucher is valid for use up to one (1) year after the voucher is purchased by the CBP Authorized Training Partner (ATP).

What happens on the day I take my exam?

The following steps should be taken:

Present two forms of identification; at least one must include a photograph.

Pay your exam fee if it is still due.

Leave any study materials, calculators, cell phones, pagers, or other items with the exam center administrator. CBP certification exams are closed-book, proctored examinations.

Take the computer-based certification examination. The examination may include brief surveys, which will not count against your examination time. You can also take a brief tutorial session if you want assistance using the exam software.

Achieve the passing score requirements for the exam.


When do I receive my certificate?

Four to six weeks after passing all the exams required for your CBP job role (for Professional or Master level certification exams), you will receive your certificate of completion.


What is the exam format?

CBP exams are not written exams. Instead, the exams are performance-based. Using the real-life scenarios, exam candidates are asked to perform a series of tasks to clearly demonstrate their skills.

Can I take an exam more than once?

There is no limit on the number of times a given CBP exam can be taken. However, the same fee applies to each exam.

If I don’t pass an exam, can I get a refund?

Refunds are not available for failing exam scores or missed exam appointments.


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