ITIL® Intermediate – Service Transition

The Certifeka ITIL® Intermediate Service Transition course teaches students the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle.

For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained ITIL® instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.


  • Bootcamp

    Personalized training with an expert instructor in a physical classroom setting.

    Designed for groups of 3 or more – great for networking – to meet and collaborate with ITIL® experts in person.

About The ITIL® Intermediate - Service Transition Training Course

For students to complete the ITIL® Intermediate courses, they must have an extensive knowledge of using the ITIL® framework in different situations. This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. It covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. The available learning methods – Online Classroom & Bootcamp – offer an engaging scenario-based approach to teach the core disciplines of the ITIL best practice and positions the learners to successfully complete the associated exam.


Key Learning Features

During the course, students will learn:

  • 1 Learn how to measure Service Transition.
  • 2 Understand the importance of the principles, purpose, and objectives of Service Transition.
  • 3 Learn how all processes in Service Transition interact with other Service Lifecycle processes.
  • 4 Recognise the sub processes, activities, methods, and functions used in each Service Transition process.
  • 5 Recognise the roles and responsibilities within Service Transition and the activities and functions required to achieve operational excellence.
  • 6 Understand the technology and implementation considerations surrounding Service Transition.

Course Audience

  • Release Manager
  • Configuration Manager
  • Change Manager
  • IT Consultants
  • IT Audit Manager
  • ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite
  • Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provisioning within an organization.

Course Prerequisites

There are no formal prerequisites for this course.

Course Preview

Chapter 4 - Project Integration Management

Chapter 7 - Project Cost Management

Chapter 8 - Project Quality Management

Chapter 9 - Project Resources Management

Chapter 10 - Project Communications Management

Chapter 11 - Project Communications Management

Chapter 12 - Project Procurement Management

Chapter 13 - Project Stakeholders Management

Chapter 14 - Project Integration Management

Chapter 15 - Code of Ethics & Professional Responsibility

Chapter 16-PMPExamination Contents

Exam prerequisites

  • Successful completion of the ITIL Foundation exam


  • 2 years of IT experience is desirable

Exam Details

90 minutes
8 Questions
Closed Book Exam
70% Pass Score
Web & Paper Based

Have a special Request or Need More Information?


How long is my voucher valid for?

Exam vouchers are valid for six months from the date of issuance.

When do I need to register for the exam?

The examination can be scheduled at your convenience. Once you are ready to take the

exam, contact us and you will receive an exam voucher code.

How do I download the exam application?

When necessary, we will help with the exam application download.

Does Certifeka provide the exam?

Certifeka provides the voucher for the exam and assists in the exam application process.

Where is the exam?

The exam can be taken either: in the classroom, on the last day of the course; or online, at the student’s convenience.


When is the exam?

Exams can be taken on the last day of the course, or at an arranged time convenient for the student.

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