The Certifeka ITIL® Intermediate Service Operation teaches students the overall concepts, processes, policies and methods associated with the Service Operation module of the ITIL® Intermediate Service Lifecycle
For groups of 3 or more students/colleagues who need certification.
Tailored courses and customized learning times to suit specific requirements.
Self-Paced, Online Classroom and In-person options available.
Access to highly-trained ITIL® instructors & great networking opportunities.
Bespoke certification training for businesses of all sizes.
Work with Certifeka to create a learning solution that fits specific requirements.
Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
Enriched culture-building training experience.
Real-time learning with live instructors in a digital setting.
For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.
About The ITIL® Intermediate Service Operation Training Course
In order to complete ITIL® Intermediate courses, students need to understand how to implement the ITIL® framework in various scenarios. This course covers the overall concepts, processes, policies and methods associated with the Service Operation module of the ITIL® Intermediate Service Lifecycle. Also the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. The available learning methods – Online Classroom & Bootcamp – utilize an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and prepares the student for the associated ITIL ® Service Operations Lifecycle exam.
Key Learning Features
During the course, students will understand:
The importance of Service Management as a practice.
The importance, principles, purpose, and objectives of Service Operation.
How all processes in Service Operation interact with other Service Lifecycle processes.
The sub-processes, activities, methods, and functions used in each Service Operation process.
The roles and responsibilities within Service Operation and the activities and functions necessary to achieve operational excellence.
How to measure Service Operation.
IT Operations Manager
Service Desk and Incident Manager
ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite
There are no formal prerequisites for this course.