For groups of 3 or more students/colleagues who need certification.
Tailored courses and customized learning times to suit specific requirements.
Self-Paced, Online Classroom and In-person options available.
Access to highly-trained ITIL® instructors & great networking opportunities.
Bespoke certification training for businesses of all sizes.
Work with Certifeka to create a learning solution that fits specific requirements.
Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
Enriched culture-building training experience.
Real-time learning with live instructors in a digital setting.
For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.
About The ITIL® Intermediate - IT Planning, Protection and Optimization Training Course
Immerses students in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. Course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. Available learning methods – Online Classroom & Bootcamp – provide an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participants to successfully complete the associated exam.
Key Learning Features
During this course students will gain an understanding of:
The importance of Service Management as a practice.
The importance of the principles, purpose, and objectives of Service Operation in relation to PPO.
The importance of PPO while providing Services.
How all processes in PPO interact with other Service Lifecycle processes.
The processes, activities, methods, and functions used in each of the PPO processes.
How to use the PPO processes, activities, and functions to achieve operational excellence.
IT Operations Manager
Network Control and Operation
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager
Students must hold an ITIL® Foundation certificate. It is also recommended that students have:
2 to 4 years professional experience working in IT Service Management
Familiarity with IT terminology and understanding of the context of
Planning Protection and Optimization management.
Exposure to one or more of the following areas in an IT service management capacity or within a service provider environment: Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management, or Demand Management.