ITIL® Intermediate – IT Planning, Protection and Optimization

The Certifeka ITIL® IT Planning, Protection and Optimization course allows students to further their knowledge of the ITIL® methodology and apply it in real-life situations.

For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained ITIL® instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.


  • Bootcamp

    Personalized training with an expert instructor in a physical classroom setting.

    Designed for groups of 3 or more – great for networking – to meet and collaborate with ITIL® experts in person.

About The ITIL® Intermediate - IT Planning, Protection and Optimization Training Course

Immerses students in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. Course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. Available learning methods – Online Classroom & Bootcamp – provide an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participants to successfully complete the associated exam.


Key Learning Features

During this course students will gain an understanding of:

  • 1 The importance of Service Management as a practice.
  • 2 The importance of the principles, purpose, and objectives of Service Operation in relation to PPO.
  • 3 The importance of PPO while providing Services.
  • 4 How all processes in PPO interact with other Service Lifecycle processes.
  • 5 The processes, activities, methods, and functions used in each of the PPO processes.
  • 6 How to use the PPO processes, activities, and functions to achieve operational excellence.

Course Audience

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

Course Prerequisites

Students must hold an ITIL® Foundation certificate. It is also recommended that students have:

  • 2 to 4 years professional experience working in IT Service Management
  • Familiarity with IT terminology and understanding of the context of

Planning Protection and Optimization management.

  • Exposure to one or more of the following areas in an IT service management capacity or within a service provider environment: Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management, or Demand Management.

Course Preview

Unit 9: Exam Preparation Guide

Exam prerequisites

  • Participants need to hold the ITIL® Foundation certificate.

Exam Details

90 minutes
8 Questions
Closed Book Exam
70% Pass Score
Web & Paper Based

Have a special Request or Need More Information?


How long is my voucher valid for?

Exam vouchers are valid for six months from the date of issuance.

When do I need to register for the exam?

The examination can be scheduled at your convenience. Once you are ready to take the

exam, contact us and you will receive an exam voucher code.

How do I download the exam application?

When necessary, we will help with the exam application download.

Does Certifeka provide the exam?

Certifeka provides the voucher for the exam and assists in the exam application process.

Where is the exam?

The exam can be taken either: in the classroom, on the last day of the course; or online, at the student’s convenience.


When is the exam?

Exams can be taken on the last day of the course, or at an arranged time convenient for the student.

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