For groups of 3 or more students/colleagues who need certification.
Tailored courses and customized learning times to suit specific requirements.
Self-Paced, Online Classroom and In-person options available.
Access to highly-trained ITIL® instructors & great networking opportunities.
Bespoke certification training for businesses of all sizes.
Work with Certifeka to create a learning solution that fits specific requirements.
Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
Enriched culture-building training experience.
Real-time learning with live instructors in a digital setting.
For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.
About The ITIL® Intermediate - Continual Service Improvement Training Course
Mastering ITIL Intermediate courses requires IT professionals to obtain a great depth of knowledge in the ITIL® body of knowledge and to learn to apply this knowledge in real life. Immerses participants in the overall concepts, processes, policies and methods associated with the CSI phase of the Service Lifecycle. Course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. Available learning methods – online classroom and bootcamp – utilize an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
Key Learning Features
After successful completion of this course, students will understand:
Service Management as a Practice and CSI principles, purpose and objective.
How all CSI processes interact with other Service Lifecycle processes.
The sub-processes, activities, methods and functions used in each of the CSI processes.
The roles and responsibilities within CSI and the activities and functions to achieve operational excellence.
How to measure CSI performance.
The technology and implementation requirements in support of CSI.
IT Supervisors / Team Leads
ITIL® Foundation certified professionals looking to extend their ITIL® qualifications.