ITIL® Intermediate – Continual Service Improvement

The Certifeka ITIL® Continual Service Improvement course allows students to further their knowledge of the ITIL® methodology and apply it in real-life situations.

For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained ITIL® instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.


  • Bootcamp

    Personalized training with an expert instructor in a physical classroom setting.

    Designed for groups of 3 or more – great for networking – to meet and collaborate with ITIL® experts in person.

About The ITIL® Intermediate - Continual Service Improvement Training Course

Mastering ITIL Intermediate courses requires IT professionals to obtain a great depth of knowledge in the ITIL® body of knowledge and to learn to apply this knowledge in real life. Immerses participants in the overall concepts, processes, policies and methods associated with the CSI phase of the Service Lifecycle. Course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. Available learning methods – online classroom and bootcamp – utilize an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.


Key Learning Features

After successful completion of this course, students will understand:

  • 1 Service Management as a Practice and CSI principles, purpose and objective.
  • 2 How all CSI processes interact with other Service Lifecycle processes.
  • 3 The sub-processes, activities, methods and functions used in each of the CSI processes.
  • 4 The roles and responsibilities within CSI and the activities and functions to achieve operational excellence.
  • 5 How to measure CSI performance.
  • 6 The technology and implementation requirements in support of CSI.

Course Audience

  • IT Managers
  • IT Consultants
  • Architects
  • IT Supervisors / Team Leads
  • ITSM Trainers
  • ITIL® Foundation certified professionals looking to extend their ITIL® qualifications.

Course Prerequisites

There are no formal course prerequisites.

Course Preview

Module 6: Technology Considerations

Module 8: Challenges, Critical Success Factors, and Risks

Exam Preparation Guide

Exam prerequisites

  • Successful completion of the ITIL Foundaton exam
  • 2 years of IT experience is desirable.

Exam Details

90 Minutes
8 Questions
Closed Book Exam
70% Pass Score
Web & Paper Based

Have a special Request or Need More Information?


Does Certifeka provide the exam?

Certifeka provides the voucher for the exam and assists in the exam application process.

Where is the exam?

The exam can be taken either: in the classroom, on the last day of the course; or online, at the student’s convenience.

When is the exam?

Exams can be taken on the last day of the course, or at an arranged time convenient for the student.

How long is my voucher valid for?

Exam vouchers are valid for six months from the date of issuance.

When do I need to register for the exam?

The examination can be scheduled at your convenience. Once you are ready to take the exam, contact us and you will receive an exam voucher code.

How do I download the exam application?

When necessary, we will help with the exam application download.

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