ITIL® Foundation

The Certifeka ITIL® Foundation Training Course provides comprehensive information and skills needed to pass the ITIL® Foundation exam. Throughout the course, students gain specific knowledge of key elements, terminology and concepts of ITIL®, the world’s most widely-used IT service management framework. This certification is the first in the series and a prerequisite to further ITIL® qualifications.



For Individuals

  • Students learn in their own time with self-paced, downloadable content.
  • High-quality HD eLearning videos.
  • 12 months access to all course materials, giving students time to prepare.
  • Invaluable learning aids including flashcards, games, quizzes and 2 sample exams.
  • Personalized certificate of completion.
  • Earn 18 PMI PDUs and 2 AXELOS CPDs.

For Groups

  • For groups of 3 or more students/colleagues who need certification.
  • Tailored courses and customized learning times to suit specific requirements.
  • Self-Paced, Online Classroom and In-person options available.
  • Access to highly-trained ITIL® instructors & great networking opportunities.

For Enterprise

  • Bespoke certification training for businesses of all sizes.
  • Work with Certifeka to create a learning solution that fits specific requirements.
  • Intuitive learning management system dashboard for enhanced reporting, tracking of employee progress and overall ROI.
  • Enriched culture-building training experience.

Learning Methods

  • Self-Paced

    Allows students to study and get certified in their own time – includes downloadable training videos and resources developed by ITIL® experts.

    Get 12 month’s access and take the exam when ready, with a discounted exam voucher.

  • Online Classroom

    Real-time learning with live instructors in a digital setting.

    For groups of 3 or more – log in at set times and work through the course material with an ITIL® expert, to experience the benefits of collaborative classroom-based learning from the comfort of any device.

  • Bootcamp

    Personalized training with an expert instructor in a physical classroom setting.

    Designed for groups of 3 or more – great for networking – to meet and collaborate with ITIL® experts in person.

About The Certifeka ITIL® Foundation Training Course

ITIL® is the most widely-used IT service management framework around the world, in a large variety of different industries and companies of all sizes. Each Certifeka learning method – Self-Paced, Online Classroom & Bootcamp – incorporates modern teaching principles to make the learning process more accessible. The ITIL® Foundation course is a prerequisite to further ITIL® courses.



Key Learning Features

Throughout the course, students learn everything necessary to pass the ITIL® exam including key elements, terminology and concepts.

  • 1 Links between ITIL® lifecycle stages.
  • 2 Processes used and how they contribute to service management practices.
  • 3 Key principles and concepts of IT Service Management.
  • 4 The benefits of implementing ITIL® in an organization.
  • 5 Service Management processes and how they map to the Service Lifecycle.
  • 6 Basic concepts and definitions related to the Service Lifecycle.

Course Audience

  • IT professionals
  • Business managers
  • Business process owners
  • Service providers
  • System integrators

Course Prerequisites

There are no formal prerequisites to take the ITIL® Foundation Certification Training Course.

Course Preview

Chapter 4 - Project Integration Management

Chapter 7 - Project Cost Management

Chapter 8 - Project Quality Management

Chapter 9 - Project Resources Management

Chapter 10 - Project Communications Management

Chapter 11 - Project Communications Management

Chapter 12 - Project Procurement Management

Chapter 13 - Project Stakeholders Management

Chapter 14 - Project Integration Management

Chapter 15 - Code of Ethics & Professional Responsibility

Chapter 16-PMPExamination Contents

Exam prerequisites

  • There are no formal prerequisites to take the ITIL® Foundation exam. This exam itself is a prerequisite to further ITIL® certifications
  • Accredited training is highly recommended.

Exam Details

1 Hour
40 Multiple Choice Questions
Closed Book Exam
65% Pass Score
Web & Paper Based

Have a special Request or Need More Information?


How do I download the ITIL® Foundation Certification Exam Application?

We help students apply for the exam through our BUNDLE package.

How long does it take to receive the exam results?

Exam results typically arrive within 15 days of taking the exam.

When is the next ITIL® V3 Foundation exam?

There are no specific dates for conducting these exams – pick a date that fits your schedule.

How do I register for the ITIL® v3 Foundation exam session?

To make an appointment for the exam, create a ticket on our LMS and our support staff will book the exam for you within 72 working hours on your desired date at the testing center you choose from our list.

When can I take the exam?

Exams can be taken on the last day of the course or can be taken online at a date and time of the learner’s choice.

How long is my voucher valid for?

Exam vouchers are valid for six months from the date of issuance.

When do I need to register for the ITIL® Foundation Exam?

The ITIL® examination can be scheduled at your convenience. Once you are ready to take the

exam, contact us and you will receive an exam voucher code.

Is the exam fee included in the price?

Through Certifeka BUNDLE packages, the exam fee is included.

How do I download the ITIL® Foundation Certification Exam Application?

We help students apply for the exam through our BUNDLE package.

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