ITIL®

ITIL® –  or IT Infrastructure Library – is the world’s most widely accepted IT service management approach, with more than 2 million people certified. Provides a connected set of best practices from both the public and private sector.

 

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ITIL®

Foundation

Foundation

Provides a basic understanding of the ITIL® framework and how it improves IT Service Management.

 

 

IT Governance & Service Management

ITIL®

Continual Service Improvement

Intermediate

How to identify opportunities for improvement in the different stages of the ITIL® lifecycle.

 

 

IT Governance & Service Management

ITIL®

IT Operational Support and Analysis

Intermediate

How to implement ITIL® processes that enable the delivery of reliable customer support services.

 

 

 

 

IT Governance & Service Management

ITIL®5

IT Planning, Protection and Optimization

Intermediate

Provides knowledge of service management systems, delivery of new and updates services, technology architecture, processes and measurement systems, and methods and metrics to meet user needs.

 

 

 

IT Governance & Service Management

ITIL®

Release, Control and Validation

Intermediate

Apply RCV (release, control and validation) practices to enable organizations to successfully plan, test and implement new services, aligned with the needs of the organization or user.

IT Governance & Service Management

ITIL®

Service Strategy

Intermediate

Design, develop and implement a service provider strategy that works alongside the overall organizational strategy.

IT Governance & Service Management

ITIL®

Service Transition

Intermediate

Following on from the Service Strategy and Service Design stages of the ITIL® Service Lifecycle, this course teaches students to plan and manage the move into initial operation for the new or improved resources.

 

IT Governance & Service Management

ITIL®

Service Offerings and Agreements

Intermediate

Enable portfolio, service level, service catalogue, demand, supplier and financial management by applying SOA (Service Offering and Agreements) practices.

 

 

IT Governance & Service Management

ITIL®

Service Operation

Intermediate

Following on from the service strategy, design and transition phases of the IT Service Lifecycle, this course provides the crucial knowledge to sustain and maintain the products and services developed or implemented.

IT Governance & Service Management

ITIL®

Practitioner

Intermediate

Learn how to adopt and adapt the ITIL® framework to support and achieve your organization’s objectives.

IT Governance & Service Management

ITIL®

Service Design Lifecycle

Intermediate

Learn to design services that meet the needs of the organization or program.

IT Governance & Service Management

ITIL®

Managing Across the Lifecycle

Advanced

Become an ITIL® Expert and demonstrate a complete knowledge of the ITIL® framework.

IT Governance & Service Management