About The Professional Cloud Service Manager (PCSM) Training Course
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. This course prepares students to provide cloud computing strategies that meet these challenges and offer repeatable, flexible and scalable services. It teaches students to help organizations ensure measurable service delivery and management in cloud environments. The available learning methods – Online Classroom & Bootcamp – offer a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operational processes, and how to adapt existing processes to deliver better services.
Key Learning Features
Upon successful completion of this course, students will be able to:
Recall cloud service management terminology, definitions, and concepts.
Explain basic terminology related to cloud service management.
Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
Identify and explain important roles involved in cloud service management.
Compare the relationship between cloud provider and cloud consumer.
Differentiate between potential risks and benefits of adopting a cloud strategy.
Produce an initial cloud adoption strategy.
Illustrate the benefits and drive the adoption of cloud-based services within an organization.
IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical Pre-Sales Consultants
No formal prerequisites.
Recommended that participants are conversant with cloud concepts and vocabulary, and Recommended that students have achieved the Cloud Technology Associate certification (or its equivalent).
Students further benefit from a strong background in IT service management; who have one or more ITIL® certifications or practical experience in applying ITIL® and IT service management best practices.